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Yes, we are open on Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day. Hours may vary. Please check the full event calendar for hours.
Tickets will be on sale online starting October 1, 2017. General admission tickets are the same price at the gate and online, however some ticket specials can only be found online or through 3rd party sellers such as Walgreens and Groupon.
All sales are final, no refunds or exchanges.
Admission and the Carnival Rides are separate purchases. Even though children 3 and under get free admission, this does not apply to the carnival rides or ice skating. Unlimited Ride Wristbands or individual ride tickets are available for purchase for children 3 and under if they would like to ride. Please keep in mind the carnival rides do have height requirements and most of the children rides require a minimum height requirement of 36". You can see a list of rides with height requirements HERE.
November 11 - November 12, 2017
November 18 - November 26, 2017
December 1 - December 3, 2017
December 8 - December 10, 2017
December 15 - December 17, 2017
December 22, 2017 - January 7, 2018
Please check full event calendar for dates and hours.
Wheelchairs will be available to rent at the event. We do not have strollers for rent, but you are able to bring your own stroller, wheelchair or scooter into the event.
Only service animals are allowed in the event.
Yes. Global Winter Wonderland does not allow any form of weapons or anything that can be considered a weapon into the festival. If you are found with items that cannot be brought to the event, you will be asked to leave them in your car, or if you can't, you will need to check them in at Guest Services. You may retrieve the item after you have left the festival.
Parking is $10.00 for cars and $5.00 for motorcycles - CASH ONLY.
Global Winter Wonderland will be offering many different types of International Cuisine and traditional carnival favorites.
For questions or inquiries about Global Winter Wonderland, please write to the event producer International Culture Exchange Group (ICEG):
44049 Fremont Blvd
Fremont, CA 94538
Yes, all season pass holders must visit Guest Services during their first visit to Global Winter Wonderland. A photo will be taken to be printed on the passes.
Yes, prices are the same at both the box office and online. However some special discount offers are online only.
General tickets purchased on GlobalWonderland.com are valid any one day of the event. Some tickets purchased from third party sites or Special Deals running on GlobalWonderland.com are only valid on specific days. Please check your voucher/ticket from that site for valid dates.
No outside food, beverages or coolers are allowed to be brought into Global Winter Wonderland. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula.
No alcoholic beverages may be brought into Global Winter Wonderland. Alcoholic beverages purchased in the festival may not leave the premises. Excessive consumption of alcohol is cause for ejection from the festival without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at Global Winter Wonderland. Guests are prohibited from taking beer or wine purchased in the festival out through the front gate.
Global Winter Wonderland is smoke-free, so smoking is permitted in designated areas only. Please refer to festival signs for designated smoking locations or ask a staff member. E-cigarettes may only be used in designated smoking areas.
Yes, ATMs are located throughout the festival.
The Lost and Found is located at the guest service to the right of the box office. International Culture Exchange Group is not responsible for any lost, stolen or broken items. Items will be retrieved when the festival closes and kept at Lost and Found for the duration of the event. For information regarding a lost article, please call (510) 962-8586
No. Many people feel safe sending us credit card information in an email because they assume it's private. Unfortunately, any information included in an email is not secure since it travels over the Internet on normal (unsecured) channels. So for your safety, we only take orders via our secure online ordering system.
You can give us a call at (510) 962-8586 from 9 AM - 5 PM PST on weekdays. You can also email us at firstname.lastname@example.org