Frequently Asked Questions

We are happy to answer your questions about Global Winter Wonderland. Here are some questions we get a lot. For your convenience, we’ve sorted the Frequently Asked Questions:

When does the festival open for the season?

We will be open Sunday to Thursday 4pm to 10pm, Friday to Saturday 4pm to 11 pm from November 22 to January 4, 2015. 

What are the current ticket prices?

Daily:

  • Adult (Ages 13-64) - $16.00
  • Senior (Ages 65+) - $14.00
  • Junior (Ages 5-12) - $12.00
  • Children Ages Under 3 - FREE

Season Passes:

  • Adult (Ages 13-64) - $43.00
  • Senior (Ages 65+) - $31.00
  • Junior (Ages 5-12) - $28.00
  • Children Ages Under 3 - FREE

How much is parking?

Parking is $10.00.

VIP Parking is $20.00

Is public transportation available to get to Global Winter Wonderland?

Yes, please see our Maps & Directions page for further information. 

What kinds of food does the park have?

Please see our International Cuisine page for a list of foods we will be offering. Throughout the event grounds Global Winter Wonderland will also be offering traditional carnival foods.

How do I get information about Global Winter Wonderland and the area?

You may visit the various pages on the website to find information on all of our lanterns, shows and attractions, as well as local Lodging.

Where can I get a map of the event?

Our event map is available online. Guests are also provided with a map upon arrival.

What is the mailing address and phone number for Global Winter Wonderland?

For questions or inquiries about Global Winter Wonderland, please write to the event producer International Culture Exchange Group (ICEG):

44049 Fremont Blvd
Fremont, CA 94538

510-962-8586

info@cultureexhange.us

I purchased a season pass. Do I need to do anything more?

Yes, all season pass holders must visit Guest Services during their first visit to Global Winter Wonderland. A photo will be taken to be printed on the passes.

Are tickets the same price at the box office as they are online?

Yes, prices are the same at both the box office and online. However some special discount offers are online only. 

May tickets be used for any day of the event?

Yes, tickets are valid for any event day.

May I bring my own food and beverages into Global Winter Wonderland?

No outside food, beverages or coolers are allowed to be brought into Global Winter Wonderland. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula.

What is the refund policy? 

All sales are final, no refunds or exchanges.

  What is Global Winter Wonderland’s alcoholic beverage policy?

No alcoholic beverages may be brought into Global Winter Wonderland. Alcoholic beverages purchased in the festival may not leave the premises. Excessive consumption of alcohol is cause for ejection from the festival without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at Global Winter Wonderland. Guests are prohibited from taking beer or wine purchased in the festival out through the front gate.

Is smoking permitted in the festival?

Global Winter Wonderland is smoke-free, so smoking is permitted in designated areas only. Please refer to festival signs for designated smoking locations or ask a staff member. E-cigarettes may only be used in designated smoking areas.

Do you rent strollers and wheelchairs?

Strollers and wheelchairs are rented on a first-come, first-serve basis and are available inside the festival behind guest relations. 

Does Global Winter Wonderland have automatic tellers (ATMs)? 

ATMs are located throughout the festival. Please refer to a festival map for specific locations.


What happens if I lose something while at the festival?

The Lost and Found is located at the guest service to the right of the box office. International Culture Exchange Group is not responsible for any lost, stolen or broken items. Items will be retrieved when the festival closes and kept at Lost and Found for the duration of the event. For information regarding a lost article, please call (510)962-8586

Where can I find information for guests with disabilities?

Global Winter Wonderland is committed to providing a fun and safe environment for all of our guests, including those with disabilities. For special accommodations, guests with disabilities should contact our Guest Service Center to the right of the Box Office which can be reached at (510)962-8586

How do I re-enter the festival if I have to leave for some reason?

Guests who leave the festival and plan to return must get their hand stamped before they leave the festival at the exit/re-entry gate. When Guests return to the festival they must enter through the re-entry gate with a proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of Global Winter Wonderland policies and is strictly forbidden.

Does Global Winter Wonderland have a dress code?

In keeping with our family-friendly atmosphere, and for health and safety reasons, Global Winter Wonderland strictly enforces a dress code. Proper attire must be worn in the festival at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Festival admission may be denied if clothing is deemed by management to be inappropriate. Basic winter attire is suggested. Please bring an umbrella if it is assumed to rain. 

What is Global Winter Wonderland’s alcoholic beverage policy?

No alcoholic beverages are allowed to be brought into Global Winter Wonderland. Alcoholic beverages purchased in the festival may not leave the premises. Excessive consumption of alcohol is cause for ejection from the festival without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at Global Winter Wonderland. Guests are prohibited from taking beer or wine purchased in the festival out through the front gate.

Are laser pointers permitted at Global Winter Wonderland?

For the safety of our Guests and employees, laser pointers are not permitted.

Are pets permitted at Global Winter Wonderland?

Pets are not permitted in the festival, with the exception of service animals.

What does my Global Winter Wonderland admission ticket include?

Your Global Winter Wonderland admission ticket includes 1 single day admission into the festival, viewing of all lantern structures as well as FREE live entertainment. 

Does Global Winter Wonderland offer a discount on admission for groups?

Yes, groups of 30 or more people are eligible for a group discount. You may visit the Group Tickets page for more information.

What if I have an unused daily ticket?

Global Winter Wonderland’s Box Office will not refund tickets or season passes that have not been used. 

Besides cash, what other forms of payment does Global Winter Wonderland accept?

Global Winter Wonderland accepts Visa, MasterCard. Checks are not accepted. 

Do you offer military discounts? 

Military Appreciation Days are from November 22, 2014 – January 4, 2015. Present your Military I.D. (veterans with proof of service) at the box office and receive 30% off one festival admission!

***ONLY AVAILABLE AT THE BOX OFFICE***

Do you offer Birthday discounts? 

Is it your Birthday? Between Nov 22, 2014 and Jan 4, 2015. Present a valid I.D. at the box office and receive FREE festival admission on your birthday!

***ONLY AVAILABLE AT THE BOX OFFICE***

Do you offer rain checks? 

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered. 

How do I purchase tickets?

You may purchase tickets online from your computer, mobile phone, or by phone via Global Winter Wonderland’s Call Center (510)962-8586 or at the Box Office. To buy tickets at the Box Office visit Cal Expo 1600 Exposition Blvd Sacramento, CA 95815 on any operating day of Global Winter Wonderland between the hours of 4PM and 1 hour prior to the closing of the event.

What rides does Global Winter Wonderland have?

Global Winter Wonderland has incredible Carnival Games & Rides for the family. Rides wristbands will be required and are available for purchase online, at the front gate and at ticket booths inside the festival.  

Are there rides for small children to enjoy?    

Of course we have your little ones in mind! Please visit our website for more details. 

What is your loose article policy? 

Loose articles are not permitted on most rides and should be left with non-riders or secured in lockers. International Culture Exchange Group and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to purses, backpacks, and beverage containers) may not be taken past the queue entrance and cannot be left on the load/unload platform. Cell phones, pagers, or other small items must be secured in cargo pockets, zippered jacket pockets, or waist packs. All loose articles which cannot be secured must be left in a locker or with a non-rider prior to entering the queue line. 

What is considered exceptional size where rides are concerned? 

Safety is our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride.

If you don't see your answer here, feel free to call us at (510)962-8586