Frequently Asked Questions

We are happy to answer your questions about Global Winter Wonderland. Here are some questions we get a lot. For your convenience, we’ve sorted the Frequently Asked Questions:

When does the festival open for the season?

We will be open daily from November 21 to January 5. We will open from 5 pm to 11 pm everyday.

What are the current ticket prices?

Daily:

  • Adult (Ages 13-64) - $24.99
  • Senior (Ages 65+) - $18.99
  • Junior (Ages 5-12) - $16.99
  • Children (Ages 4 & Under) - FREE

Season Passes:

  • Adult (Ages 13-64) - $43.00
  • Senior (Ages 65+) - $31.00
  • Junior (Ages 5-12) - $28.00
  • Children (Ages 4 & Under) - FREE

How much is parking?

Parking is $10.00.

Is public transportation available to get to Global Winter Wonderland?

Public can take the MARTA RAIL to the Georgia State University Station and then it’s just a short walk (less than a mile) South on Capital Avenue to Turner Field.

MARTA Bus Routes: #32, #49, #55, All three bus lines may be caught at the five points Marta Station and all three routes stop at points adjacent to Turner Field.

What kinds of food does the park have?

Please see our International Cuisine page for a list of foods we will be offering. Throughout the event grounds Global Winter Wonderland will also be offering traditional carnival foods.

How do I get information about Global Winter Wonderland and the area?

You may visit the various pages on the website to find information on all of our lanterns, shows and attractions, as well as local Lodging.

Where can I get a map of the event?

Our event map is available online. Guests are also provided with a map upon arrival.

What is the mailing address and phone number for Global Winter Wonderland?

For questions or inquiries about Global Winter Wonderland, please write to the event producer International Culture Exchange Group (ICEG):

44049 Fremont Blvd
Fremont, CA 94538

510-962-8586

info@cultureexhange.us

I purchased a season pass. Do I need to do anything more?

Yes, all season pass holders must visit Guest Services during their first visit to Global Winter Wonderland. A photo will be taken to be printed on the passes.

Is there a military discount available?

We are pleased to offer a discount off the regular admission price to active members of the military. The discount offer is only available at the Front Gate. A valid military ID must be presented to receive this offer.
 

Are tickets the same price at the box office as they are online?

Yes, prices are the same at both the box office and online. However some special discount offers are online only. 

May tickets be used for any day of the event?

Yes, tickets are valid for any event day.

May I bring my own food and beverages into Global Winter Wonderland?

No outside food, beverages or coolers are allowed to be brought into Global Winter Wonderland. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula.

What is the refund policy? 

All sales are final, no refunds or exchanges.